Orders & Shipping
Q: How long does shipping take?
A:Most orders ship from US warehouses within 1-3 business days. Standard delivery to the US takes 3-7 business days after shipment. You’ll get a tracking number by email as soon as your order ships.
Q: Where do you ship from?
A:We use US-based warehouses for 90%+ of products to ensure fast delivery. If an item ships internationally, we’ll show the estimated delivery time on the product page before you buy.
Q: Can I track my order?
A:Yes. You’ll receive a tracking link by email once your order ships. You can also check status anytime in your account underOrders.
Q: What if my item is out of stock after I order?
A:Rare, but if our supplier runs out, we’ll email you within 24 hours. You can choose an upgraded similar item at no extra cost, or get an instant full refund.
Products & Trust
Q: Are these official products?
A:100%. RigForge sources only brand-new, authentic products from authorized US distributors. We’re an independent retailer curating top gaming gear. We’re not owned by or affiliated with Razer, Logitech, etc. unless stated.
Q: Why are some prices lower than other stores?
A:We use a curated sourcing network to cut middlemen costs and pass savings to you. Every item is still 100% authentic and covered by warranty.
Q: Is RigForge a dropshipping store?
A:We work with trusted US suppliers to hold inventory and ship fast. We don’t hand-pack orders ourselves, but every product is vetted, stocked in the US, and ships with tracking + returns. Think of us as your gaming gear curator, not a marketplace.
Payments & Security
Q: What payment methods do you accept?
A:Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are SSL encrypted.
Q: Is it safe to use my credit card on your site?
A:Yes. Checkout is handled by Shopify and is PCI compliant. We never see or store your card details.
Support
Q: How do I contact support?
A:Email support@rigforgeusa.com. We’re gamers too and reply within 12 hours, 7 days a week. For faster help, include your order #.
Q: Do you offer tech support for setup?
A:Yep. If your keyboard, mouse, or headset needs driver help or setup tips, just email us. We’ll send guides or jump on a call if needed.